Visual Proof
Visual proof for Strategic KPI framework mapping
Visual proof for Executive dashboard wireframes
Before State
Service impact data was collected in disconnected spreadsheets. Leadership had no single view of operational risks or progress against strategic objectives.
What I Built
I built a 3-tier reporting framework tracking input metrics (effort), output metrics (delivery), and outcomes (impact), alongside a 12-month implementation roadmap.
Decision Impact
- Developed KPI logic to track service and operational performance
- Identified operational risks and improvement opportunities
- Created a roadmap structure to support clearer leadership decisions
